Most frontline healthcare providers are mainly focused on immediate concerns such as staffing and patient follow-up rather than the most recent CDC announcements. The constant flux of evolving guidelines can result in frustration, not because they disregard public health, but because the communication frequently neglects their day-to-day experiences. As a physician and leader, experiences demonstrate that trust is fostered not by referencing policies, but by recognizing frustrations, encouraging conversation, and connecting changes to the mission of enhancing patient care. Here’s how to keep your team engaged amidst ongoing changes:

1. **Recognize Frustration**: Prior to implementing new policies, acknowledge the confusion or anxiety they may instigate. Leadership isn’t about dominating others; it’s about comprehending their worries.

2. **Establish Safe Spaces for Dialogue**: Go beyond feedback forms—conduct listening sessions where clinicians can voice concerns freely.

3. **Link Changes Back to the Mission**: Present policy updates as means of safeguarding patients, minimizing confusion, and bolstering staffing, relating them to the collective mission.

4. **Be Open About Uncertainty**: Being truthful about uncertainties in policy fosters trust, rather than feigning certainty when it is lacking.

5. **Create Feedback Loops and Gauge Morale**: Utilize surveys and casual check-ins to evaluate staff understanding and address confusion, closing the loop with input.

6. **Encourage Desired Behaviors**: Acknowledge and reward teams who adjust swiftly, contribute constructively, or assist colleagues.

7. **Prepare for the Next Challenge**: With confusion unavoidable, ready leadership and communication tactics in advance to sustain calm and preparedness when changes arise.

Leadership involves navigating uncertainty alongside your team, clarifying complexities, and making decisions grounded in compassion. By doing so, you cultivate trust and preparedness for upcoming challenges.

*Imamu Tomlinson serves as an emergency physician and healthcare executive.*