Mastering the Craft of Effective Patient Interactions: A Manual for Physicians

In the constantly changing landscape of healthcare, efficiency in patient interactions is crucial. Endocrinologist Michael Morkos imparts observations and tactics to enhance clinical workflows, improve patient contentment, and minimize work after hours. Concentrating on proficient documentation and patient engagement, Morkos underscores the significance of holding eye contact while typing notes concurrently during consultations. He suggests organizing clinic environments with adjustable carts and laptops for adaptability and convenience.

A key component Morkos emphasizes is the implementation of a well-structured EHR (Electronic Health Record) system. He promotes pre-charting and the use of order panels to conserve time, ensuring that all necessary test orders and outcomes are prepared for upcoming appointments. This detailed preparation enables clinicians to finalize all notes and billing by the day’s conclusion, reducing the likelihood of burnout from overwhelming after-hours documentation.

Furthermore, Morkos addresses the growing involvement of AI in healthcare environments. While recognizing its possibilities, he points out existing drawbacks in AI scribes, such as their production of non-editable paragraph-format notes. He encourages physicians to be proactive learners, thoughtfully incorporating technologies such as AI while refining their skills in touch-typing and individualized patient care.

Michael Morkos’s strategy highlights the equilibrium between the integration of technology and maintaining human relationships in the medical arena. By embracing these methodologies, healthcare practitioners can enhance their clinical efficiency while upholding a high level of patient care and satisfaction.