Mary Remón, a certified coach and licensed counselor, has appeared on The Podcast with KevinMD, discussing her article “How doctors can turn criticism into collaboration.” Remón emphasizes the typical defensive responses of physicians to suggestions from colleagues, driven by factors such as hierarchy, fears of malpractice, time limitations, and doubts about their skills. She reinterprets criticism as a valuable “gift” and uses comparisons like apples and pears to illustrate the importance of acknowledging input without the need to fully accept it. Remón offers practical strategies, including seeking opinions, practicing active listening, and implementing structured feedback systems. These instruments are designed to decrease defensiveness, promote interprofessional teamwork, and enhance patient safety and outcomes by fostering a culture of trust.

With a wealth of experience in healthcare, Remón works with physicians, tackling common challenges such as burnout and communication issues. She points out that physicians often receive unsolicited input from various parties, including nurses and residents, which can prove difficult. Nevertheless, approaching feedback scenarios as chances for collaboration instead of confrontations can improve working relationships and results.

During her discussion, Remón presents an analogy that resonates with physicians: viewing suggestions as gifts, similar to receiving a pear when you wanted an apple. This promotes openness and gratitude for feedback, even if it is not immediately relevant. Remón stresses that shifting defensiveness into collaboration can avert medical errors and create an atmosphere where staff feel at ease bringing up significant concerns.

For physicians, it is vital to steer clear of defensive body language, harsh criticisms, and dismissive attitudes to sustain a collaborative atmosphere. Remón highlights the need to approach feedback with curiosity rather than defensiveness, converting potential disputes into collaborative chances.

Listeners of KevinMD are encouraged to embrace these strategies to enhance their professional relationships, resulting in greater workplace satisfaction and improved patient care.