In the field of medical practice, the discussion regarding what defines a “good surgeon” is both ongoing and complex. As stated by Dr. Mehmet Oz, simply identifying a surgeon as “nice” may not be sufficient. Nevertheless, as emphasized during the 2025 House of Delegates Interim Meeting, this viewpoint opens up a valuable conversation about the role of the surgeon. Sierra Grasso, a robotic general surgeon, provides a captivating insight into why empathy and emotional intelligence must be combined with technical skill.
The conventional standards for a surgeon predominantly stress precision, speed, and flawless results. However, the expectation of perfection is often unrealistic and significantly contributes to burnout among surgeons. The human dimension of medicine, variations in anatomy, and patient uniqueness frequently challenge the rigidity of such benchmarks. Grasso asserts that flaws in medical practice do not necessarily indicate incompetence, as uncontrollable factors can influence surgical results.
From the patient’s perspective, improvements in health and personalized care are essential. Yet, the profession occasionally neglects the importance of emotional connection, often diminishing the significance of empathy in surgical roles. Many in the field believe that clinical ability is more crucial than personal warmth. However, Grasso maintains that emotional intelligence is crucial in treatment, proposing that cultivating professional intimacy with patients can improve overall care.
Recognizing a patient’s unique needs, preferences, and life objectives is fundamental to effective medical treatment. Surgical choices, similar to variations in hernia surgeries, should be adapted to accommodate not only anatomical details but also personal goals. Involving patients in their treatment process and comprehending their interpretations of quality of life can lead to more refined and fulfilling care. Emotional intelligence allows surgeons to gather subtle information from patients, enriching the treatment experience.
Grasso shares a story of a patient who valued not only the surgical expertise but also the consideration taken in communicating and clarifying her condition and treatment strategy. Such instances highlight the importance of empathy and communication, often summed up in the concept of “niceness.”
Ultimately, Grasso argues that the combination of technical ability and compassionate engagement leads to a higher standard of patient care. Surgeons who aim for both clinical proficiency and emotional connection offer more holistic patient care and embrace their professional responsibilities more fully. By regarding niceness as a fundamental element rather than a superficial characteristic of medical practice, surgeons can improve patient satisfaction and outcomes, thereby raising the standard of healthcare.